Frequently Asked Questions

Our pricing is tailored to each project because no two jobs are the same. Costs depend on your location, imaging requirements, permits, equipment, time on site and the deliverables you need. Contact us with your project details and we’ll provide a clear, itemised estimate.

Yes. We operate under a CASA Remote Operator Certificate (ReOC) and all crew hold Remote Pilot Licences and Aeronautical Radio Operator Certificates in line with Part 101 requirements. We also carry $20M public liability and $10M professional indemnity insurance specifically for commercial drone operations.

You can verify our licences via CASA and the QR codes provided on our site. 

Heather James is Chief Remote Pilot & RePL Instructor

Daniel James is Remote Pilot & spotter.

We can operate without extra CASA approvals in Class G (uncontrolled) airspace, as long as we follow all standard drone safety rules. For restricted or controlled airspace, we use CASA‑verified safety apps under an automated authorisation trial for selected ReOC holders, or lodge formal flight‑authorisation applications when required.

Any work in NSW National Parks and Wildlife Service areas requires a separate commercial permit, and some locations (for example popular waterfalls or sensitive habitats) are completely off‑limits. Heritage or culturally sensitive places may also need approvals from the relevant governing organisations, and we will not fly without those permissions.

Some missions also need written landowner consent, council filming permits or Department of Defence approvals, so we’ll always advise you upfront if extra lead time or fees apply before we schedule the job.

Some small local jobs can be booked at short notice, and in some cases same-day filming is possible.

For more complex projects, 5–10 business days’ notice is ideal to allow for planning, access checks, permits and scheduling.

Delivery timeframes vary by project, but some content can be filmed the same day and delivered within 24–48 hours.

We focus on construction and asset inspections, real estate and property development, solar and roof thermal imaging, councils and government projects, infrastructure, commercial business and tourism, and insurance and claims work. Our coverage includes $20M public liability and $10M professional indemnity insurance designed for drone operations, meeting typical council and government requirements.

Before we provide an estimate, we take a detailed brief so we know exactly what you need. Once the project is complete, we process and deliver final files such as high‑resolution (4K HD) photos, video clips or animated graphics in formats like JPG, PNG, WEBP, GIFS, MP4 or MOV, along with PDF reports where required. We don’t supply master project files, but we make sure what you receive is ready to use.

Yes. We provide thermal imaging for residential and commercial solar arrays and rooftops, electrical components and switchboards with reporting that your electrician or solar installer can use to identify and fix faults. We also support insurance claims with thermal and visual evidence, including split‑screen imagery to help assessors understand the damage.

Yes. Through our partnership with iDrone Train, Heather James delivers CASA‑accredited Remote Pilot Licence (RePL) training with live online theory and in‑person flight training and assessment for multirotor RPAs under 25 kg in NSW. Once you hold a RePL, we can also guide you through obtaining a ReOC and AROC, and discuss pathways into EVLOS and BVLOS operations if you want to run a commercial drone business.

Yes. Heather James, Chief Remote Pilot, holds a current and nationally recognised White Card (general construction induction) and follow site safety protocols, PPE requirements and WHS regulations when working on active construction sites. Before flying, we coordinate with site management, attend inductions if required, and plan our operations around other trades, crane use and exclusion zones so drone flights don’t interfere with onsite work or put anyone at risk.

Yes. As a REOC holder with CASA approved Instrument  01/17 we can conduct night and low‑light operations when they’re permitted under our CASA approvals, ReOC and documented procedures. Standard operating conditions in Australia only allow drone flights during daylight and within visual line‑of‑sight, so any work at night or in low‑light needs extra planning, risk assessment and compliance checks before we say yes.

For most local jobs, we usually deliver your processed images, video or reports within a few business days after flying, depending on how much content we’re capturing and what needs to be done with it. Larger or more complex projects can take a little longer, and factors like weather, airspace approvals, council permits and landowner consent can also affect timing, so we’ll always confirm realistic timeframes in your quote before you book. In some cases, particularly smaller jobs with simple deliverables, we may be able to supply files onsite or within the hour via secure cloud storage, provided there is suitable connectivity at the location.